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Casino Enterprise Management Announces 2012 Hospitality Operations Technology (HOT) Award Winners

Publish Date
August 7, 2012
Article Tools

FARGO, N.D. (August 6, 2012)—Casino Enterprise Management is proud to announce the winners of its third annual run of the Hospitality Operations Technology Awards, or HOT Awards.

These awards honor outstanding products in the gaming-hospitality industry. Nominations were divided into six different categories, with one winner selected from each. This year, there was a three-way tie in the guest experience enhancement category, therefore a total of eight products will be honored. The categories were: employee productivity and efficiency; revenue generation; guest experience enhancement; self-service products; media and content management; and Internet services. Nominations reflected a range of products that make a positive difference in a casino-hotel’s operations.

A panel of judges was assembled and tasked with combing nomination materials to decide the winner in each category. These select judges were Bob Ambrose, professor and independent gaming consultant; Stephen Keener, assistant vice president casino operations, Dover Downs Hotel & Casino; J.B. King, CIO, San Manuel Band of Mission Indians; Donald Kneisel, vice president of information technology, Resorts Casino Hotel; Sheleen Quish, senior vice president of human resources and IT, Ameristar Casinos Inc.; and Wendy Reeve, director of casino operations, Sycuan Casino.

The winning companies and their products, by category, are:

  • Employee Productivity and Efficiency:
    Bally Technologies

    Service Tracking Manager™ (STM)


  • Revenue Generation:
    FutureLogic Inc.

    PromoNet® Intelligent Promotional Couponing Solution


  • Guest Experience Enhancement:
    Aristocrat Technologies



    Bally Technologies
    Elite Bonusing Suite™ (EBS) – Virtual Racing™


  • Self-Service Products:
    Bally Technologies
    Bally Mobile Platform


  • Media and Content Management:
    Bally Technologies

    Bally CoolSign® Video Wall Controller


  • Internet Services:
    Bally Technologies

    Bally iGaming Platform

“We are thrilled to announce the winners of our third annual award series for the hospitality industry,” said Peter Mead, publisher of Casino Enterprise Management. “The fact that there was a tie in a category proves to me that innovation is high. While it makes the decision for the judges difficult, we are excited to see such amazing products available for the market. We also want to sincerely thank each of the companies that nominated for this series. All of them deserve recognition for their commitment to the industry and development of new products.”

An article highlighting the winning products will be featured in the September 2012 issue of Casino Enterprise Management.

About Casino Enterprise Management (CEM)

Casino Enterprise Management magazine delivers the most comprehensive need-to-know information in the world of casino management. All operational facets of the casino business are thoroughly covered in each issue. Readers enjoy first-hand reporting from the brightest thought leaders in the worldwide casino gaming industry. CEM puts on several prestigious awards for the gaming industry including Great Women of Gaming, Slot Floor Technology Awards, and the Hospitality Operations Technology Awards. The website,, is the gaming industry’s most complete digital doorway into the world of casino management and includes audio articles, videos, web exclusives, case studies, white papers, an up-to-the-minute newswire, and much more. The newly launched includes live Internet talk radio shows and archived podcasts from industry leaders.

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