Articles

The gaming supplier community is small and Jens Halle was large. Large in physical stature, standing 6-foot-2 (or 188 centimeters in his native Germany). Large in influence, forcing competitors to change the way they do business and altering the global trade-show landscape with a single...

The Association of Gaming Equipment Manufacturers and the American Gaming Association (AGA) have embarked on a joint effort to call attention to the rampant spread of illegal gaming in Texas. The unlawful gaming primarily consists of illegally operated 8-line games, or “8-liners” as they are commonly...

Given recent events we have decided to publish a second part to the Business as a Privilege article that appeared in CEM’s November 2014 issue. Quite simply this article stated what the risk of being subjected to a major hacking event means in the gaming industry. It is relevant to remind ourselves...

Michigan Casino resort Refining Hospitality Customer Service

Guests already come to the picturesque Little River Casino Resort in northern Michigan to enjoy a nice stay, but now their experience promises to be even more satisfying as the property deploys a new Acres 4.0 product aimed at delivering a heightened level of hospitality customer service...

In late July, tribal leaders will gather in Washington, D.C. for the National Indian Gaming Association’s (NIGA) Summer Legislative Summit. NIGA hosts two legislative summits per year to provide a forum for tribal leaders to engage Congress and the administration on issues most important to Indian...

While real-money Internet gaming in New Jersey and the pace of regulation to open up online gaming in the U.S. has been relatively slow, GameAccount Network is confident in the long-term prospects for growth in for-play online casinos and real-money gaming. GameAccount Network CEO...

As many gaming companies know, patent litigation tends to be more expensive than other forms of litigation due to the high stakes and sensitivity of the confidential information involved. Indeed, although most cases do not make it through to trial, litigating a patent matter tends to cost...

Social media represents the most powerful communication invention of the new millennium. It’s only 2015, granted, but go with me, here. Leveraging smartly, a single social media manager can effectively reach millions. Done right, that clever manager’s work may convert a good percentage into profitable...

Cheaters mark cards to gain card information that gives them an advantage over other players at the table. They then use this information to make betting decisions, additional betting and possible hand playing strategies. What follows is a list of some of the common casino games in which players...

Service on the gaming floor is an invisible force that drives both value and customer satisfaction. Today, games are more sophisticated, bonus structures are more intricate, and service is more multifaceted than ever before. Plus, customers can now open multichannel communication directly with...